The first annoyance: even if you call a local AT&T store, you’re going to have to listen to a recorded announcement and wrestle an automated call routing system (“For sales, press 2!”) before your call will be transferred to the local store.
The second annoyance: no one seems to be answering the phones in Jackson’s AT&T stores. The phone rings about ten times before you’re told “All representatives are busy” and offered a chance to leave voicemail.
The third annoyance: no one seems to be checking that voicemail or returning customer calls. I left a specific message, featuring my name, number, and an offer to purchase an iPhone. Seven hours later, I still haven’t received a return call from any one of the four local AT&T stores.
Unable to reach out and touch someone, I dropped by the store … where the fun continued.
When I walked in the door, a stern-faced fifty-something woman barreled toward me, stopping me at a makeshift checkpoint where customers must sign in. She gave me a frown and said, “Help you?”
“Do you have the iPhone in stock?”
She shook her head. “NOT the four!”
Ooookay. “So … do you have the eight gigabyte model in stock?”
“Eights,” she said, “but NOT the four!”
“I’ll be back,” I said. And — maybe — I will be.
UPDATE: Seven and a half hours after I left messages at all four area stores, one person from the Floowood store returned my call. Remember: I left a message including my name, my phone number, and a very specific question: “Do you have the iPhone in stock?”
Here’s my message from the Flowood AT&T store, ver batim: “This is AT&T, returning your call.” Click.
No answer. No name. No informaiton. No number to call for more information.
Clueless. Totally clueless.